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Using the Library Catalogue: Troubleshooting

Having technical problems? Try this...

Catalogue timing out?

The catalogue "timing out" is an intermittent problem caused by any number of issues. Try emptying the cache on your computer and restarting the browser - this works in a lot of cases, especially if you're using Internet Explorer.

If you are still having problems, please try the following:

On the library home page, click on More Options under the Catalogue search box. On the following landing page, on the lower right side of the screen, you will see a ticked box that says "Update screen automatically". Untick that box and continue working on the catalogue.

Catalogue timing out

If the problem persists please contact us with details such as:

  • which browser you are using
  • how are you accessing the Library home page (Bookmark?, Blackboard?)
  • any error messages
  • the name of your internet provider
  • where are you working from (on campus? overseas?)
  • any other information you think may help to identify the problem.

Trouble logging in?

In order to access the full functionality of the library catalogue you must log in. 

Log in

By logging in you will be able to Request items that are on loan or held at another Curtin library, store search queries and records of library items in your e-Shelf, set up alerts for your search queries, access online journal articles, access your Borrower Information, tag and review items, and place document delivery requests (if you are eligible to use this service).

If you are having difficulties logging into the catalogue, information about your username and password, and how to obtain help is available from the library website.

Link to article not working?

You may find that a link to a journal article is not working. This could be due to a number of different reasons:

  • It is possible that Curtin Library does not subscribe to this particular article. If you are eligible it is possible to request the article via Document Delivery.
  • Links between the library catalogue and the database, for example, ScienceDirect where the article is listed can sometimes be interrupted. Try searching directly in the database for your article, by going to the Database A-Z list.

Databases A-Z

  • If you're not sure what is causing the problem please contact us with the details of the item such as author, article title, journal title, volume, etc.